Department Store Retailer

Audit Challenge

This department store retailer wanted to reduce the amount of administrative time their partially automated operational assessment process was taking.

Solution

The company implemented the Compas PC Tablet Edition and the Compas Web Edition to improve the efficiency and effectiveness of their assessment process.

Results

• Initial rollout under multi-banners within multiple departments, with over 300 users and over 30 unique assessments
• Monitored shrink levels within the stores on a continual basis
• Provided auditing support for field assessments and store manager self-assessments
• Measured compliancy
• Improved action plan execution by keeping audit teams accountable
• Made marked improvement in key selling measures
• Currently managing over 6,000 users and over 50 unique assessment types

Client Success

“In six months, we have seen a 22% improvement in operational compliance since rolling out the new On-Line Visit Reporting Tool.”
Director of Stores, 2006